Contact Center and CCaaS

Boost customer service and sales efforts while reaping major cost savings with a cutting-edge virtual contact center suite

VegaNext's Contact Center as a Service (CCaaS) offering helps service and sales-oriented businesses have more meaningful and profitable customer relationships. It is customizable, flexible, and provides simple skills-based routing of calls to more complex interactive routing.

Our CCaaS solution results in happier and more productive agents, and with our advanced data gathering and analytics capabilities, you can continually make service and product improvements that make transactions more effective over time.

Some of the key features of CCaaS include:

  • Automatic Call Distribution with Call Queuing
  • Self-service via Interactive Voice Response (IVR)
  • Predictive outbound dialing
  • Call recording
  • Administrative tools
  • Reporting and analytics
  • Extensive integration capabilities

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