Ernest is a family-owned company that’s been providing packaging, shipping, and inventory solutions since 1946. Their services include customized packaging design and engineering, logistics and reporting solutions, retail design, and testing and validation technologies. They deliver end-to-end business solutions that help their clients streamline processes, boost efficiency, and connect with customers. Based in Los Angeles, California, they now have over 500 employees nationwide.
Case Study for Ernest Packaging Solutions
National packaging and logistics firm gains control of their IT to boost customer and employee satisfaction
Ernest Packaging Solutions’ IT network had passed the end of its lifespan, and was causing more problems than it solved. The impact was being felt both internally and externally – staff were complaining about lost productivity, and customers started noticing the delays and downtime. On top of that, technologies had been implemented over the years without standardization, making them difficult to control and complicating attempts at IT planning. Mike Pichotta, Vice President of Operations, recognized that these issues were affecting the quality of their products and services, and action was needed ASAP.