Vega-Tel

Business Communication

Hosted PBX and UCaaS

Enable faster communication

A comprehensive suite of innovative calling and messaging features in one affordable platform

VegaNext helps businesses stay competitive by removing geographical barriers and friction in workflows. With all your communication channels in one easy-to-use cloud-based platform, call management becomes easier and your employees stay productive even on the go.

Hosted PBX and UCaaS delivers standard calling features such as Caller ID, Call Forwarding, Call Transfer, Call Waiting, and Voicemail, plus advanced features such as Call Switch, Voicemail to Email Messaging, SMS and IM, Video Calling, and more.

VegaNext’s Hosted PBX and UCaaS is scalable, fully managed, and requires no equipment to install and maintain. And with solutions that fit every need and budget, we guarantee you’ll find the features you need to streamline your calling and messaging.

Contact Center and CCaas

Boost customer service and sales efforts

Reaping major cost savings with a cutting-edge virtual contact center suite

VegaNext’s Contact Center as a Service (CCaaS) offering helps service and sales-oriented businesses have more meaningful and profitable customer relationships. It is customizable, flexible, and provides simple skills-based routing of calls to more complex interactive routing.

Our CCaaS solution results in happier and more productive agents, and with our advanced data gathering and analytics capabilities, you can continually make service and product improvements that make transactions more effective over time.

Vega-Tel Services

We help you reach new customers and eliminate communication delays

Hosted PBX and UCaaS
  • Robust features – our platform stays future-friendly with automatic updates
  • Scalability – you can add and subtract users on demand according to your business needs
  • Reliability – we offer 99% network availability
  • Redundancy – our industry-leading colocation facilities in New York, Dallas, and Las Vegas guarantee the highest uptime levels possible
  • Predictable expenses – our per-seat pricing allows you to pay as you grow with no capital expenditures
Contact Center and CCaas
  • Automatic Call Distribution with Call Queuing
  • Self-service via Interactive Voice Response (IVR)
  • Predictive outbound dialing
  • Call recording
  • Administrative tools
  • Reporting and analytics
  • Extensive integration capabilities
Business SMS
  • Send and receive messages to and from your business DIDs
  • Reply to incoming messages from a mobile app, desktop app, or by email
  • Text seamlessly across devices, including smartphones, tablets, and computers
  • Collaborate more effectively by communicating in a single text thread
  • Send and receive images, videos, and files
Virtual Fax
  • Savings – no capital expenses, no maintenance costs, and reduced paper and toner expenditure
  • Mobility – send, receive, view, and download faxes from any device connected to the internet
  • Confidentiality – ensures better privacy than shared fax machines as files will only be accessible to the intended recipient
  • 24/7 availability – senders never get a busy signal and recipients never miss a fax
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Business SMS

Get more leads, improve customer engagement, and enhance collaboration

By sending and receiving SMS and MMS messages

VegaNext’s Business SMS platform helps new and growing businesses connect with employees and reach thousands of customers in a matter of seconds. Our services integrate seamlessly with PBX and other internal systems, and even let you maintain existing phone numbers and send and receive messages on your personal device.

Whether you want to launch effective marketing campaigns, provide better customer service, or simply improve collaboration among your staff, our Business SMS/MMS services let you get your message across instantly and affordably.

Virtual Fax

Save on paper and printing
costs

Allowing your employees to send and receive faxes using any internet-enabled device

VegaNext’s Virtual Fax solution gives healthcare providers, legal firms, and government offices a more modern fax infrastructure. With no maintenance, zero repair costs, and fewer paper and toner expenses, our cloud fax technology makes business correspondence simpler and more cost-effective.

If your company still relies on traditional faxes, Virtual Fax will help you get tasks done faster, more conveniently, and more securely. Your employees can opt to send faxes from their email, PBX web portal account, mobile app, or analog fax machine and receive them directly through email, a PBX portal, or an analog fax machine.

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